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French Language Manager – Localization

Full time Tripadvisor in IT | Telecommunications
  • England, United Kingdom View on Map
  • Post Date: October 14, 2020
  • Apply Before : November 13, 2020
  • Salary: Negotiable
  • View(s) 81
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Job Detail

  • Experience Level Associate
  • Work From Home Some times

Job Description

What You’ll Do

  • Own all aspects of language quality for French, in line with the wider Tripadvisor localization strategy and localization best practices
    • Engage with and influence relevant stakeholders across Tripadvisor, e.g. PMs and content writers, translation vendors and Localization to ensure the right language quality on priority content types with scalability in mind
    • Proofread translation in line with Tripadvisor’s LQA strategy to verify that it is correct for Tripadvisor’s requirements; identify linguistic issues, work cross-functionally to resolve issues, and identify and proactively communicate plans to avoid issue recurrence
    • Establish and maintain French language assets and terminology to ensure consistency and alignment with Tripadvisor Brand voice
    • Proactively manage language quality across all platforms (Web, Native apps) by establishing plans for QA testing of French-specific features, in line with Tripadvisor’s business priorities and QA strategy
    • Manage market-specific projects and initiatives to ensure cultural and linguistic relevance for France and to unlock new opportunities e.g. content curation, App Store and CRM optimization
    • Manage relationship with French language vendor teams with regards to French language quality expectations and resolve issues where needed
    • Support business goals for the French market
      • Proactively identify opportunities to improve the French Tripadvisor experience, and work with stakeholders across the company (e.g. Global Markets, SEO/SEM) to address them. Examples include search keyword optimization, improving typeahead, optimizing SEM creatives, etc.
      • Gain deep knowledge and awareness of the France travel market, and use data (e.g. consumer insight research, competitor research, testing, linguistic bugs, or LQA framework data) to drive innovative solutions to define language quality expectations
      • Bring France user experience insights (attitudes, opinions, and behaviors) into the product development process to help the business better achieve its goals in the France market. This includes e.g. working with internal and external researchers, translating surveys and survey results or participating in user research
      • Provide cultural and linguistic consulting to Tripadvisor product teams in order to deliver a high quality French User Experience
      • Contribute to, and manage where needed, other localization-wide initiatives, e.g. localization bugs, partnering on technology changes, or language asset management
      • Collaborate with Global Markets team to identify and resolve bugs for the French POS, in addition to other priority European POS


What You’ll Bring To The Team

  • Minimum of 4 years translation and proofreading experience in French for the France market in the online space
  • Native French speaker and fluent in English
  • Strong native language skills, with marketing translation and transcreation experience (experience with web localization a plus)
  • Ability to take initiative and to work independently and remotely as part of an international network
  • Takes ownership of projects and programs for which s/he is responsible and can be relied upon to ensure that work is completed in an appropriate and timely manner
  • Thrives in a fast-paced, data-driven, team-oriented environment
  • Deep understanding of localization industry best practices and end-to-end localization processes
  • Understanding of localization tools and language quality management methodologies (experience with the DQF model and with TMS, would be a plus)
  • Eager to embrace the business requirement of translation at different levels of quality
  • Excellent presentation, articulate verbal and written communication and great interpersonal skills
  • Strong business acumen and proven experience of managing and influencing internal stakeholders; considers the relevance/impact of each decision on the business
  • Strong analytical skills: understands and utilizes metrics relevant to role
  • Flexibility to attend meetings across multiple time zones
  • Experience in creative writing and media/journalism a plus
  • Knowledge of the travel industry and trends for France a plus

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