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Sr. Identity Operations Specialist (French)

Full time Snap in IT | Telecommunications
  • England, United Kingdom View on Map
  • Post Date: November 20, 2020
  • Apply Before : December 20, 2020
  • Salary: Negotiable
  • View(s) 46
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Job Detail

  • Experience Level Associate
  • Work From Home Some times

Job Description

What You’ll Do

  • Respond to Snapchatter questions through Snap Inc.’s support accounts
  • Identify, escalate, and help drive solutions for new issues, trends, and potential bugs
  • Act as an escalation point for members of the team handling difficult questions
  • Become an expert in our customer service tools and make suggestions for workflow efficiency and growth
  • Work closely with Quality Assurance, Product, and Engineering teams, providing them with timely metrics and analysis, investigating potential account access issues, and following up with Snapchatters as needed
  • Assist other Snap teams with localization and translation projects
  • Work closely with Vendor Operations at various locations globally
  • Mentor members of the identity operations team

Minimum Qualifications

  • Bachelor’s degree or equivalent work experience
  • Near native fluency in French
  • Flexible work-hours: full-time and weekends as needed

Preferred Qualifications

  • Passionate about providing high quality customer support
  • Solid familiarity and understanding of privacy laws and regulations (GDPR, etc)
  • Excellent verbal and written communication proficiency with high attention to detail
  • Ability to focus in a dynamic work environment and thrive while responding to unexpected and highly sensitive challenges
  • Ability to prioritize tasks and work independently
  • Process driven individual with a consistent record of identifying gaps and implementing new processes
  • Great judgement and ability to problem-solve both with peers and independently

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