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Team Lead / Linguistic Validation background

Full time TransPerfect in IT | Telecommunications
  • England, United Kingdom View on Map
  • Post Date: March 26, 2021
  • Apply Before : April 25, 2021
  • Salary: Negotiable
  • View(s) 98
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Job Detail

  • Experience Level Mid-Senior level
  • Work From Home Some times

Job Description

 

Job Description:

·        Manage and lead a team of 3-6 client service associates/executives while responsible for handling client escalations, team training, and team process improvements

·        Respond to client requests for new project initiatives through our centralized technology

·        Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

·        Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

·        Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

·        Where applicable, initiate some project specifics to set the production team / individual project up for success

·        Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service

·        Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

·        Serve as the central point of contact for and liaison between external client contact and internal production staff

·        Set and fulfill client expectations

·        Comply with all ISO regulations, processes and procedures

·        Potentially trouble-shoot problem projects

·        Understand and abide by individual project instructions and effectively communicate to the production team

·        Investigate client complaints where applicable

·        Discuss issues with clients and production staff and creatively problem solve to alleviate issues

·        Complete all other tasks as assigned by a manager

Essential skills and experience required:

 

·        Experience in client service with heavy account management aspects or experience in production with a client-facing role

·        Experience leading and managing a team

·        Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service

·        Effective time management and ability to multi-task in a fast-paced environment

·        Excellent written and verbal communication skills in English

·        Ability to work well with people from a variety of different backgrounds and cultures, work independently and as part of a team

·        Experience coordinating projects and assignment of resources

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