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Trainee Technical Support Representative

Full time ptw in IT | Telecommunications
  • Karnataka, India View on Map
  • Post Date: November 20, 2020
  • Apply Before : January 4, 2021
  • Salary: Negotiable
  • View(s) 47
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Job Detail

  • Experience Level Associate
  • Work From Home Some times

Job Description

Skills Required:

  • Strong analytical skills
  • Ability to multitask and prioritize own workload
  • Ability to meet and exceed agreed targets
  • Excellent team-working skills
  • Strong written and verbal communication skills
  • Strong IT skills and knowledge of Microsoft Office
  • Ability to work under pressure
  • Flexible attitude
  • Good Knowledge about gaming in general
  • Good knowledge of all the gaming consoles i.e. X360, PS3 and Nintendo
  • A passion for gaming and expertise in game playing in various game genres, both online and offline is essential
  • Good people management skills
  • Excellent written and verbal communication skills
  • Requires flexible availability for shift to cover hours of operations

Job Profile/Responsibilities:

  • Manage all contacts with customers to required quality standard
  • Handle required number of contacts to ensure team meet client expectations
  • Troubleshooting and researching technical and gaming issues
  • Keep product knowledge up to date for all client products
  • Escalate cases to manager or client to achieve timely resolution
  • Share knowledge and best practice with team

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