Experience Level Associate
Work From Home Some times
Welocalize is looking for a detail-oriented, computer-literate and tech-savvy person to:
- Triage incoming requests, utilizing technology, superior customer service and judgement.
- Find creative ways to identify, assess and solve open-ended problems within a given high-level framework.
- Respond within a timely manner and working 1:1 in real time.
- Become an expert, have a Strong ability to offer confident recommendations, and embody curiosity and resourcefulness.
- Actively participate, collaborate, and add value to weekly training and product meetings and quickly implement new practices.
- Identify tool and process efficiency gains with analytical perspective
- Update and maintain customer profiles and account information.
- Native-level fluency in Urdu-Pakistan
- Experience in tech, hospitality, concierge, executive assistants, or service industry desired.
- Proficiency in working with multiple desktop applications and ability to quickly learn in-house software.
- Strong communication skills, including writing skills and demonstrate command of English grammar and mechanics.
- Ability to remain cool under pressure and effectively multi-task maintaining an exceptional level of quality.
- Avid Facebook user.
- Ability to work in a high-performance team environment.
- Comfortable working in a fast-paced, start-up environment.
- Previous tech experience a plus.
- Previous unconventional or web-based customer service experience a plus.
Language needed: Urdu from Pakistan