Director Operations, IQVIA Localization

Full time iqvia in E-Learning | Publishing Email Job
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Job Detail

  • Experience Level Director
  • Work From Home Some times

Job Description


  • Document business process, policies, and procedures & conduct routine and ad hoc assessments, functional reviews, evaluations, and process mapping of operational processes and document operational efficiency, strengths, weaknesses, risks, and opportunities for improvement.
  • Develop, plan and coordinate implementation of business process improvement initiatives & establish measurement systems to monitor performance after implementation of changes.
  • Identify systemic issues that impede operational efficiency, and coordinate to accomplish improvements. Work with internal & external workstream leads to ensure close coordination during planning and implementation of transformation initiatives.
  • Communicate gaps in process design and implementation to upper management & provide input to the overall strategic objectives of improving processes and gaining efficiencies.
  • Provide subject matter expertise related to the translation industry. Leading continuous improvement initiatives and assist with staff briefings and trainings regarding implementation of improvement plans and process re-engineering
  • Develop and maintain effective working relationships and communication with staff and other internal and external stakeholders. Act as a liaison to other initiative staff concerning programs and initiatives to improve communication. Provide written and verbal communications to stakeholders about initiative, which affect clients or other key stakeholders.
  • Formulating and successfully implementing IQVIA translation strategies and policies
  • Directing strategy towards the profitable growth and operations excellence in IQVIA Localizations
  • Developing strategic operating plans that reflect the longer-term objectives and priorities established by business leaders
  • Establishing excellent operational planning, monitoring and financial control systems
  • Ensuring that the operating objectives and standards of performance are not only understood but owned by the management and other employees
  • Closely monitoring the operating and financial results against plans, key performance measures and budgets
  • Taking remedial action where necessary and informing the business leaders of significant changes
  • Maintaining the operational performance of the company in line with objectives and budgets;
  • Monitoring the actions of team leaders
  • Assuming full accountability to business leaders for all company operations
  • Representing the company to major customers and professional associations
  • Building and maintaining an effective management team


  • A strong leader
  • Ability to think strategically
  • An ability to grasp issues across all business disciplines
  • Proven successful translation leadership of translation teams is essential
  • A detailed knowledge and understanding of latest translation technologies & practices
  • Results-oriented approach
  • Self-motivated & ready to make decisions & drive progression, seeking support from seniors where necessary
  • Strong problem-solving skills
  • Strong written and verbal communication skills including good command of English language
  • Strong problem-solving skills
  • Planning, time management and prioritization skills
  • Ability to handle conflicting priorities
  • Attention to detail and accuracy in work
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients.
  • Ability to work across cultures and geographies with a high awareness and understanding of cultural differences
  • Ability to influence without authority


  • Bachelor’s degree or 8 years of relevant experience within leadership of the localization industry

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