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Key Account Manager

Full time CSOFT International in IT | Telecommunications
  • Massachusetts, United States View on Map
  • Post Date: January 14, 2020
  • Apply Before : February 28, 2020
  • Salary: Negotiable
  • View(s) 43
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Job Detail

  • Experience Level Mid-Senior level
  • Work From Home Some times

Job Description

Responsibilities will include but are not limited to:

  • Operate as the lead point of contact for any and all matters specific to your customers
  • Build and maintain strong, long-lasting customer relationships
  • Negotiate contracts and close agreements to maximize profit
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
  • Assist with high severity requests or issue escalations as needed

Desired skills:

  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills

Requirements:

  • BA/BS degree in Business Administration, Sales or relevant field
  • Proven work experience as an Account manager, Key account manager or other relevant experience
  • Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Solid experience with CRM software and MS Office (particularly MS Excel)

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