Localisation Project Manager

Full time Vistatec in IT | Telecommunications
  • Gurgaon, India View on Map
  • Post Date: December 2, 2019
  • Apply Before : January 16, 2020
  • Salary: Negotiable
  • View(s) 25
Email Job
  • Share:

Job Detail

  • Experience Level Associate
  • Work From Home Some times

Job Description

Main Duties & Responsibilities

  • Ensure the client receives superior standards of customer service
  • Timely delivery of all projects and tasks within budget and in accordance with client requirements
  • Monitor on-time deliveries and ensure successful completion of linguists’ tasks
  • Partner with PMs in other time zones to ensure all communications are addressed in applicable time zones
  • Budget monitoring – monitor time allocation, time spent, logged time etc.
  • Learning and working with Vistatec and client-specific tools and platforms
  • Provide training to linguists (on tools, processes, responsibilities, etc.)
  • Manage linguist community, monitor performance, supervise, identify where correction is needed and follow up accordingly.
  • Ensure consistency across the program, suggest and share best practices and process improvements.
  • Provide support and partnership to the program counterpart on the client’s side
  • Internal and external stakeholder management
  • Status reporting customized to the client’s needs
  • Run project kick-offs and post-project analysis initiatives
  • Work with the client, reviewers and translators on quality improvement initiatives
  • Central handling of queries and support requests
  • Monitoring of project assets to address issues proactively
  • Provide troubleshooting for linguists and clients
  • Documenting processes, contributing ideas and implementing improvements for overall benefit to the team.

Requirements

  • A minimum of 3 years project management and/or language quality management experience working in Localization
  • Experience managing a team of onsite and/or offsite linguists
  • Excellent communication and interpersonal skills
  • Problem solver with excellent planning and organizational skills
  • Excellent attention to detail and customer service skills
  • Ability to work under pressure in a deadline driven environment
  • Excellent financial awareness, enthusiastic and hard working
  • Self-sufficient and reliable, ability and willingness to learn new tools
  • Fluent in English with the ability to communicate clearly in writing (English) and face-to-face online.
  • Technical proficiency working with and troubleshooting different computer platforms, tools and ability to understand proprietary systems.

Ideally the candidate will have/be 

  • Degree or Masters in Translation, Business or relevant field
  • Previous face to face communications with clients over video chat
  • Experience with Google online tools such as Drive, Docs, Sheets, etc.
  • Documenting process
  • Working in a quality certified environment also a plus (ISO, etc.)
  • Negotiation skills are a plus!

Other jobs you may like